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Cisco Bug: CSCzv98298 - App faults found in mail logs of LTTS.

Last Modified

Dec 09, 2019

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

8.0.0-305 8.0.1-023 8.0.1-110 8.0.2-000 8.5.0-473 8.5.6-073 8.5.6-092 8.5.7-043

Description (partial)

Symptom:
Customer is given the following error / application fault with no apparent action or interactivity from the user:

An application fault occurred: ('egg/coro_postgres.py_simple_query|765', "<class 'coro_postgres.QueryError'>", '_simple_query (ERROR 40P01: deadlock detected)', '[egg/quarantine_hermes.py _vacuum_main|2606][egg/quarantine.py run_maintenance|259] [egg/quarantine.py_query|1980] [egg/quarantine.py _call_db|1954][egg/quarantine.py _db_query|2037] [egg/coro_postgres.pyquery|355] [egg/coro_postgres.py _simple_query|765]')

Conditions:
Conditions are unknown as the bug is not reproducible on command, however, this issue had started occurring on the customer device right after an upgrade from the following versions:

AsyncOS 7.6.3  -->  AsyncOS 8.0.1
AsyncOS 7.6.3  --> AsyncOS 8.5.6
AsyncOS 8.0.1  -->  AsyncOS 8.5.6 
AsyncOS 8.5.6-074  -->  AsyncOS 8.5.6-092

The application fault does not affect have a functional impact on the appliance services.

Related Community Discussions

Ironport Application Error
I am getting this strange error I don't know what to do to solve.      this email i am getting is :    The Critical message is:   An application fault occurred: ('egg/coro_postgres.py _simple_query|765', &quot;&lt;class 'coro_postgres.QueryError'&gt;&quot;, '_simple_query (ERROR 40P01: deadlock detected)', '[egg/quarantine_hermes.py _vacuum_main|2606] [egg/quarantine.py run_maintenance|259] [egg/quarantine.py _query|1980] [egg/quarantine.py _call_db|1954] [egg/quarantine.py _db_query|2037] [egg/coro_postgres.py ...
Latest activity: Sep 21, 2014
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