Preview Tool

Cisco Bug: CSCzv96312 - Appfault when releasing message from EUQ

Last Modified

Feb 27, 2017

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

6.5.1-005 7.0.0-000 7.1.1-012 7.1.5-017 7.2.0-390 7.5.0-000 7.6.0-000 7.7.1-000 8.0.0-000 9.7.2-131

Description (partial)

When trying to release a message from the spam quarantine, the following application fault is received:

An application fault occurred: ('util/ query_message_metadata|399', "<type 'exceptions.KeyError'>", 'MessageIDNumber', '[util/ screenLoop|408] [util/ inverseExtend|328] [util/ __call__|769] [screen/ __call__|23] [util/ __call__|769] [screen/ __call__|47] [util/ __call__|769] [screen/ __call__|68] [screen/ next|55] [screen/ throttledCall|125] [util/ __call__|771] [screen/ __call__|74] [screen/ _update_bean|131] [util/ query_message_metadata|399]')

The appliance is configured with a spam quarantine and quarantine notifications are enabled.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.