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Cisco Bug: CSCzv96312 - Appfault when releasing message from EUQ

Last Modified

Feb 27, 2017

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

6.5.1-005 7.0.0-000 7.1.1-012 7.1.5-017 7.2.0-390 7.5.0-000 7.6.0-000 7.7.1-000 8.0.0-000 9.7.2-131

Description (partial)

Symptom:
When trying to release a message from the spam quarantine, the following application fault is received:

An application fault occurred: ('util/EUQServices.py query_message_metadata|399', "<type 'exceptions.KeyError'>", 'MessageIDNumber', '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|23] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|47] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|68] [screen/AppController.py next|55] [screen/AppController.py throttledCall|125] [util/InternalLibrary.py __call__|771] [screen/Message.py __call__|74] [screen/Message.py _update_bean|131] [util/EUQServices.py query_message_metadata|399]')

Conditions:
The appliance is configured with a spam quarantine and quarantine notifications are enabled.
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Bug Details Include

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