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Cisco Bug: CSCzv79027 - Dehydrated duplicate recipients, results in nondeliverable email

Last Modified

Sep 28, 2017

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

7.6.1-022 7.8.0-000 8.0.0-000

Description (partial)

Symptom:
Messages are not able to be delivered.  The appliance will show messages similar to the following in the mail logs:
Thu Apr 25 09:25:39 2013 Temporary failure sending alert to 'alerts@ironport.com' (System/Critical), will try again: 'An application fault occurred: (\'egg/message_queue.py rehydrate|425\', "<type \'exceptions.IndexError\'>", \'list index out of range\', \'[egg/message_queue.py filter|462] [egg/message_queue.py pop|266] [egg/message_queue.py _get_pop_queue|116] [egg/message_queue.py rehydrate|425]\')\n\nAn application fault occurred: (\'egg/message_queue.py rehydrate|425\', "<type \'exceptions.IndexError\'>", \'list index out of range\', \'[egg/omh.py filter_all|7954] [egg/message_queue.py filter|488] [egg/message_queue.py join|494] [egg/message_queue.py pop|266] [egg/message_queue.py _get_pop_queue|116] [egg/message_queue.py rehydrate|425]\')'

Conditions:
Appliance is operating on version 7.6.1-022 and there are more than 5000 messages pending for a single domain.
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Bug Details Include

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