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Cisco Bug: CSCzv56850 - app faults after logging into GUI of loaded WSA

Last Modified

Jun 27, 2018

Products (1)

  • Cisco Web Security Appliance

Known Affected Releases

7.5.0-833 7.5.1-065 7.7.0-327 7.7.5-186

Description (partial)

Symptom:
Critical app fault generated after login.  Similar to one reported below.

Info: login:172.X.X.X user:admin session:XXXXXXXXXXXXXXXX
Info: Decide whether or not to check for AsyncOS upgrades.
Info: Finished checking for AsyncOS upgrades; no available upgrades
Critical: An application fault occurred: ('poller.pyx coro._coro.kqueue_poller.set_wait_for (coro/_coro.c:14519)|271', "<class 'coro._coro.SimultaneousError'>", "<SimultaneousError co=<coro #105209 name='<bound method Updates.check_for_upgrade_start_or_not of <shared.Updates.Updates instance at 0x813859cf8>>' dead=0 started=1 scheduled=0 at 0x8119fb920> other=<coro #105208 name='finish_request_threaded(*(<coro_ssl.ssl_sock object at 0x80d222110>, ('172.X.X.X', 63685)), **{})' dead=0 started=1 scheduled=0 at 0x8108656e0> event=<kevent_key filter=-1 ident=6f>>", '[_coro.pyx coro._coro._wrap1 (coro/_coro.c:8467)|757] [shared/Updates.py check_for_upgrade_start_or_not|350] [shared/Updates.py check_for_upgrade_start|410] [shared/UI.py immediate_changevar|112] [shared/UI.py _with_trans_varstore|69] [egg/variable_store.py start_trans|1279] [egg/command_client.py send_start_trans|410] [egg/command_client.py send_message|549] [egg/CommandMessage.py read_message|137] [egg/CommandMessage.py _read|97] [socket.pyx coro._coro.sock.recv (coro/_coro.c:19492)|501] [socket.pyx coro._coro.sock._wait_for_read (coro/_coro.c:22847)|1031] [poller.pyx coro._coro.kqueue_poller._wait_for_read (coro/_coro.c:14749)|293] [poller.pyx coro._coro.kqueue_poller._wait_for_with_eof (coro/_coro.c:14665)|285] [poller.pyx coro._coro.kqueue_poller._wait_for (coro/_coro.c:14959)|309] [poller.pyx coro._coro.kqueue_poller.set_wait_for (coro/_coro.c:14519)|271]')

Conditions:
Login to device under load.  System checks for updates and Critical error is thrown.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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