Guest

Preview Tool

Cisco Bug: CSCzv43207 - Application fault by EUQ Logout

Last Modified

Jun 18, 2018

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases

7.9.0-000 8.1.0-099

Description (partial)

Symptom:
Customer receives an Application error and related email alerts with the following error:
Wed May  1 09:07:35 2013 Critical: An application fault occurred: ('layout/EndUser.py isLogoutShown|94', "<type 'exceptions.KeyError'>", "'is_admin'", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [layout/Bare.py __call__|578] [util/InternalLibrary.py __call__|769] [layout/CssAndJavaScript.py __call__|451] [util/InternalLibrary.py __call__|769] [layout/Sparse.py __call__|1392] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doTop|765] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doHelpBar|709] [util/InternalLibrary.py call|280] [navigation/HelpBar.py __call__|154] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py options_and_help_yui_menubar|190] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py options_menu_name|304] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|234] [Cheetah/NameMapper.py _valueForName|229] [layout/EndUser.py isLogoutShown|94]')

Conditions:
SETUP
=====
1. initialize a pristine clone of ESAV with valid license
2. Run cli_ssw (set the close to typical WebUI/SSW configuration)
3. send spam message through the system (it should go to ISQ)
4. Login to WebUI / Edit the Management interface
    set "http://<host_ip>:82/" - as the default URL to ISQ
5. Commit changes

STEPS
=====
1. Login to WebUI as Admin
2. Navigate to "Monitor/Quarantines" overview page
3. Open "ISQ Search Details" page (which is opened by default)
4. Click "Logout" sub-menu (you will get app.fault)
5. Now click "Return to the default screen" 
and you will get the app.fault again
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.