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Cisco Bug: CSCzv41737 - Releasing a message through logged off session causes app fault

Last Modified

Jan 21, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

7.2.1-036 7.7.0-000 8.0.0-000 8.5.6-074

Description (partial)

Symptom:
Customer receives an application fault similar to this:

An application fault occurred: ('screen/Message.py _update_bean|566', "<type 'exceptions.KeyError'>", "'user'", '
[util/Aquarium.py screenLoop|408]
[util/InternalLibrary.py inverseExtend|328]
[util/InternalLibrary.py __call__|769]
[screen/Controller.py __call__|27]
[util/InternalLibrary.py __call__|769]
[screen/CommonController.py __call__|66]
[util/InternalLibrary.py __call__|769]
[screen/AppController.py __call__|80]
[screen/AppController.py next|67]
[screen/AppController.py throttledCall|178]
[util/InternalLibrary.py __call__|771]
[screen/ISQCommonController.py __call__|16]
[screen/Message.py init|80]
[screen/Controller.py executeAction|70]
[screen/Message.py doReleaseAction|620]
[screen/Message.py _update_bean|566]')

Version: 8.3.6-042
Serial Number: D4AE52925B9C-GQT09V1
Timestamp: 20 Jul 2015 14:04:50 -0700

Conditions:
Previous reports tie this to releasing a message from quarantine from a closed session.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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