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Cisco Bug: CSCzv39741 - CASE is timing out when emails have lots of received headers

Last Modified

Apr 12, 2016

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

3.2.0-0 3.2.0-026 3.2.1-011

Description (partial)

Symptom:
high numbers of  "CASE spam timeout" errors seen in the logs may result in a workqueue backup.

Conditions:
- A high volume of mail on the appliance
- A high number of "CASE spam timeout" errors within the same time frame as the the workqueue backup.
- Messages with a higher than normal number of "Received" headers.
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