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Cisco Bug: CSCzv32303 - CASE is timing out when emails have lots of received headers

Last Modified

Feb 19, 2018

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

7.6.2-014 7.6.3-000 8.0.0-000

Description (partial)

Symptom:
high numbers of  "CASE spam timeout" errors seen in the logs may result in a workqueue backup.

Conditions:
- A high volume of mail on the appliance
- A high number of "CASE spam timeout" errors within the same time frame as the the workqueue backup.
- Messages with a higher than normal number of "Received" headers.
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