Cisco Bug: CSCzv27746 - Appfault in CommandMessage when checking for updates
Jan 14, 2019
- Cisco Web Security Appliance
Known Affected Releases
7.5.0-833 7.7.0-000 8.0.0-000
Symptom: An application fault occurred: ('egg/CommandMessage.py read_message|131', "<class 'Commandment.MessageVersionError'>", '16proxy1.database.com<http://16proxy1.database.com/>: The version of the message protocol of your client (99) is not compatible with the version of the server (2).', '[_coro.pyx coro._coro._wrap1 (coro/_coro.c:8442)|757] [shared/Updates.py check_for_upgrade_start_or_not|323] [shared/Updates.py check_for_upgrade_start|383] [shared/UI.py immediate_changevar|112] [shared/UI.py _with_trans_varstore|73] [egg/variable_store.py rollback|1509] [egg/command_client.py send_rollback|426] [egg/command_client.py send_message|549] [egg/CommandMessage.py read_message|131]') Conditions: App fault seen when attempting updates from the Web Security Appliance.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases