Guest

Preview Tool

Cisco Bug: CSCzv27746 - Appfault in CommandMessage when checking for updates

Last Modified

Jan 14, 2019

Products (1)

  • Cisco Web Security Appliance

Known Affected Releases

7.5.0-833 7.7.0-000 8.0.0-000

Description (partial)

Symptom:
An application fault occurred: ('egg/CommandMessage.py read_message|131', "<class 'Commandment.MessageVersionError'>", '16proxy1.database.com<http://16proxy1.database.com/>: The version of the message protocol of your client (99) is not compatible with the version of the server (2).', '[_coro.pyx coro._coro._wrap1 (coro/_coro.c:8442)|757] [shared/Updates.py check_for_upgrade_start_or_not|323] [shared/Updates.py check_for_upgrade_start|383] [shared/UI.py immediate_changevar|112] [shared/UI.py _with_trans_varstore|73] [egg/variable_store.py rollback|1509] [egg/command_client.py send_rollback|426] [egg/command_client.py send_message|549] [egg/CommandMessage.py read_message|131]')

Conditions:
App fault seen when attempting updates from the Web Security Appliance.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.