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Cisco Bug: CSCzv27679 - Application fault on message details page

Last Modified

Nov 01, 2019

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

10.0.0-055 10.0.1-087 7.5.1-102 7.8.0-360 8.0.0-000 8.0.1-023 8.5.6-092

Description (partial)

Symptom:
Message Tracking 'show details' page fails with the below Application Fault:

An application fault occurred: ('encodings/utf_8.py decode|16', ""<type 'exceptions.UnicodeDecodeError'>"", ""'utf8' codec can't decode byte 0xbc in position 0: unexpected code byte"", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|23] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|47] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|179] [util/InternalLibrary.py __call__|771] [monitor/message_tracking.py __call__|119] [screen/Controller.py executeAction|65] [monitor/message_tracking.py doDetailsAction|2290] [monitor/message_tracking.py getQlogMsgAndInsertVariables|1758] [query/utils.py decode_normalized_filename|1265] [encodings/utf_8.py decode|16]')

Conditions:
Message Tracking mail flow containing an attachment filename in Non US-ASCII charset

Related Community Discussions

Ironport C370 ESA alert message
Dear All, We receive the alert message from ESA below, please help to check it. The Critical message is: An application fault occurred: ('encodings/utf_8.py decode|16', &quot;&lt;type 'exceptions.UnicodeDecodeError'&gt;&quot;, &quot;'utf8' codec can't decode bytes in position 23-25: invalid data&quot;, '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|30] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|49] ...
Latest activity: Nov 06, 2015
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