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Cisco Bug: CSCzk41996 - IPMI Alarms on R210 Dell Hardware

Last Modified

Jul 28, 2016

Products (1)

  • Switched Digital Video

Known Affected Releases

1.7.1-12

Description (partial)

Symptoms:
2 hardware alarms in the Web UI of the USRM under Platform > Server 
> Hardware

  - VCoreStatus = Fault
  - IntrusionStatus = Intrusion

in USRM version 1.7.2, 1.7.1-12, 1.7.1. 

Conditions:
Determine the Dell  "Product Name" (Hardware version) of the USRM server that is showing these 2 alarms using the following command at the Linux command prompt:

dmidecode -t 1

Example:

# dmidecode -t 1
# dmidecode 2.7
SMBIOS 2.6 present.

Handle 0x0100, DMI type 1, 27 bytes.
System Information
        Manufacturer: Dell Inc.
        Product Name: PowerEdge R210
        Version: Not Specified
        Serial Number: DGWNTQ1
        UUID: 44454C4C-4700-1057-804E-C4C04F545131
        Wake-up Type: Power Switch
        SKU Number: Not Specified
        Family: Not Specified

If the Dell  "Product Name" (Hardware version) is "R210", then there is a known issue with USRM 1.7.2, 1.7.1-12, 1.7.1, and the Dell IPMI information (Intelligent Platform Management Interface). Basically, Dell changed the data order between the 860 and R210 servers. USRM 1.7.2, 1.7.1-12, 1.7.1 expects the data to be in the 860 order so when it gets the data in the R210 order, it incorrectly alarms. This has been fixed in USRM 1.7.3.
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