Guest

Preview Tool

Cisco Bug: CSCzh03169 - HTTP from device via TG - message not being sent to backend

Last Modified

Mar 01, 2018

Products (1)

  • Network Level Service

Known Affected Releases

2.3(0)

Description (partial)

Symptom:
 Call Home messages from the device could not be sent to the Smart Call Home
backend via the Transport Gateway using HTTP.
 
 Conditions:
 In SCH TG 2.3, when configuring the Transport Gateway for HTTP support on
devices that send Call Home messages, the Call Home messages are not sent to
the Smart Call Home backend when the "Send Call Home Messages" checkbox in the
Mailbox Configuration tab is selected and saved. 

This error occurs when there are no values specified in the following mailbox
settings: 
o Mail Server Hostname or IP Address
o Account name
o Password
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.