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Cisco Bug: CSCvv98829 - 97xx Chassis information missing and logging error message %PLATFORM-2-PS_UNSUPPORTED

Last Modified

Oct 09, 2020

Products (1)

  • Cisco MDS 9000 Series Multilayer Switches

Known Affected Releases

8.4(1) 8.4(1a) 8.4(2) 8.4(2a)

Description (partial)

Symptom:
The log file (show logging logfile) will continuously show the following error message, show module command shows no chassis information could be retrieved and show environment power command shows pdb_get_chassis failure message.
 
Error Message:
 
%PLATFORM-2-PS_UNSUPPORTED: Detected an unsupported power supply 13 DS-CAC97-3KW for CISCO Multilayer Switch(Serial number DTM192501MT)
 
switch# show module
Chassis information could not be retrieved
 
switch # show environment power
pfm_update_chassis_info: pdb_get_chassis failed
show_env_power_dc3_generic:9034 unable to get pdb chassis

Conditions:
On 97xx series director class switches with SUP 4 (DS-X97-SF4-K9) module
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