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Cisco Bug: CSCvv98829 - 97xx Chassis information missing and logging error message %PLATFORM-2-PS_UNSUPPORTED

Last Modified

Oct 09, 2020

Products (1)

  • Cisco MDS 9000 Series Multilayer Switches

Known Affected Releases

8.4(1) 8.4(1a) 8.4(2) 8.4(2a)

Description (partial)

The log file (show logging logfile) will continuously show the following error message, show module command shows no chassis information could be retrieved and show environment power command shows pdb_get_chassis failure message.
Error Message:
%PLATFORM-2-PS_UNSUPPORTED: Detected an unsupported power supply 13 DS-CAC97-3KW for CISCO Multilayer Switch(Serial number DTM192501MT)
switch# show module
Chassis information could not be retrieved
switch # show environment power
pfm_update_chassis_info: pdb_get_chassis failed
show_env_power_dc3_generic:9034 unable to get pdb chassis

On 97xx series director class switches with SUP 4 (DS-X97-SF4-K9) module
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