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Cisco Bug: CSCvv98470 - Consult Conference option missing when DN that with translated pattern to CTI Route Point is Dialed

Last Modified

Oct 12, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
Conference option missing from agent that originally made the Consult transfer if the DN that is dialed is mapped to a Translated pattern which prepends digits pointing to a CTI route point.

Conditions:
When call flow is involves DN that involves translation pattern that prepends digits to match CTI route point.
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