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Cisco Bug: CSCvv98286 - FMC: "An internal error occurred while processing your request" when switching between domains

Last Modified

Oct 13, 2020

Products (1)

  • Cisco Firepower Management Center Virtual Appliance

Known Affected Releases

6.5.0.4

Description (partial)

Symptom:
FMC running 6.5.0.4 throws following error when switching between different domains under "Device Management" tab:

"External proxy invoked LwDeviceApi getDeviceEntryWithDomain method
and ran into an unexpected error
com.cisco.nm.vms.nbi.base.NBIException: n.a..

An internal error occurred while processing your request

Please try again."

Conditions:
FMC managing multiple sensors with different domains.

Steps to reproduce:
1.Open device management in domain A
2. Click edit on any sensor
3. Open "device management" in new tab.
4. Switch to another domain within new tab.
5. Error appears in tab 1.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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