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Cisco Bug: CSCvv98286 - FMC: "An internal error occurred while processing your request" when switching between domains

Last Modified

Oct 13, 2020

Products (1)

  • Cisco Firepower Management Center Virtual Appliance

Known Affected Releases

Description (partial)

FMC running throws following error when switching between different domains under "Device Management" tab:

"External proxy invoked LwDeviceApi getDeviceEntryWithDomain method
and ran into an unexpected error n.a..

An internal error occurred while processing your request

Please try again."

FMC managing multiple sensors with different domains.

Steps to reproduce:
1.Open device management in domain A
2. Click edit on any sensor
3. Open "device management" in new tab.
4. Switch to another domain within new tab.
5. Error appears in tab 1.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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