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Cisco Bug: CSCvv96050 - CSM 4.21 Hitcount error message #1125 when retrieving hitcount need further addition

Last Modified

Oct 08, 2020

Products (1)

  • Cisco Security Manager

Known Affected Releases

4.21(0)

Description (partial)

Symptom:
The patch from Cisco team for bug fix related to inherited policies (CSCvt72331) is not fully resolving the problem as the hitcount is still failing intermittently
 
We have devices with both DeviceAccessRuleUnifiedFirewallPolicy And DeviceAccessRuleFirewallPolicy policy types.

When running the API command we get an error response #1125 ("Unable to retrieve HitCount ").

On CSM server machine browsed to the log file vmssharedsvcs.log under MDC\log\operation and found -

01-Sep-2020 17:16:25.176,[ERROR],(HitCountController.java:420),HitCount PERF: start HC: TotalMEM= 2117599232 FreeMem= 1585874768,com.cisco.nm.vms.fw.common.external.hitcount.HitCountController, Thread-239
01-Sep-2020 17:16:51.330,[ERROR],(PIXDeviceImpl.java:1181),Connection failed. Waiting 60000 milliseconds before reconnecting,com.cisco.nm.vms.dcs.PIXDeviceImpl, Thread-239
01-Sep-2020 17:17:10.209,[ERROR],(HitCountServiceImpl.java:257),Error while getting the hitcount for the device 4294967316. Hit Count Request timed out,com.cisco.nm.vms.fwsvc.hitcount.HitCountServiceImpl, ajp-nio-9009-exec-6
01-Sep-2020 17:17:10.210,[ERROR],(ConfigService.java:4499),ReqId: 154. Failed to retrieve HitCount for Device:4294967316 Unable to retrieve HitCount,com.cisco.nm.vms.nbi.service.ConfigService, ajp-nio-9009-exec-6

Conditions:
When running the API command we get an error response #1125 ("Unable to retrieve HitCount ").
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