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Cisco Bug: CSCvv96011 - Unable to set wrap up reason after a transfer

Last Modified

Oct 23, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1) 12.0(1) 12.5(1) 12.6(1)

Description (partial)

Unable to set wrap up reasons after a transfer

CCE deployment

    - Customer calls Agent1
    - Agent 1 accepts and consult calls Agent2
    - Agent2 accepts
    - Agent1 resumes the call with the customer
    - Agent1 transfers the call to Agent2 (NOTE THAT THIS IS A TRANSFER USING THE CONSULT LEG)
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