Guest

Preview Tool

Cisco Bug: CSCvv95998 - Unable to perform Smart Licensing operation after upgrade from ISE 2.7 to 3.0

Last Modified

Oct 14, 2020

Products (1)

  • Cisco Identity Services Engine

Known Affected Releases

3.0(0.458)

Description (partial)

Symptom:
The Licensing page at ISE admin web UI is giving one of the following pop-up errors:

Unable to perform Smart Licensing operation.
Smart Licensing register/update operation is in progress.

After clicking ok, the ISE staying the same licensing state of evaluation for all tiers — Essential, Advantage, Premier, and Device Admin.

Conditions:
ISE 3.0
Upgraded (e.g. from ISE 2.7 Patch 2) or via backup and restore from the previous release.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.