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Cisco Bug: CSCvv94103 - One participant is missing from conference after the multiple PG failover

Last Modified

Oct 06, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.6(1)

Description (partial)

Symptom:
One participant is missing from conference after the multiple PG failover

Conditions:
IP Phone extension 1001012 dialed to route point 1005103.
Agent 1001002(extension also 1001002) answered it.
 
Supervisor 1001050(extension 1001001) started silent monitoring and then completed bergein.
 
Then PG FO happened multiple times and the Drop button is not visible after the last FO.(1001012 is missing)
 
Last FO time ? 2:43/2:44
 
The last failover happened from 192.168.133 to 192.168.1.33.
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