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Cisco Bug: CSCvv93880 - CSMP Keystore Issue document defect

Last Modified

Oct 13, 2020

Products (1)

  • Cisco Embedded Device Manager

Known Affected Releases

4.6(2.5)

Description (partial)

Symptom:
Error message:
Could not get CsmpSignatureKeyStore instance. Please verify HSM connection. Exception :java.lang.NullPointerException 9714: lamqnmsapp01q: Sep 23 2020 16:13:12.313 +0000: %IOTFND-3-UNSPECIFIED: %[ch=HSMKeyStore][sev=ERROR][tid=http-/0.0.0.0:443-10]: Unable to reconnect with HSM. Exception :function 'CrystokiConnect failed' returns 0x0

Conditions:
upgrade from 4.1.2 to 4.6
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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