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Cisco Bug: CSCvv93346 - Smartlic license authorization failure after reload (due to SMu install)

Last Modified

Oct 16, 2020

Products (1)

  • Cisco ASR 9000 Series Aggregation Services Routers

Known Affected Releases


Description (partial)

Upon SMU installation + reload Smartlic may not be able to authorize license with smartlic server with following error returned:

RP/0/RSP1/CPU0:trikru#show lic summary
Tue Sep 22 17:43:13.199 UTC

Smart Licensing is ENABLED

  Smart Account: 7-202001-HA-0130
  Virtual Account: Satellite_XRRamesh
  Last Renewal Attempt: None
  Next Renewal Attempt: Tue Feb 09 2021 12:58:29 UTC

License Authorization:
  Status: AUTHORIZED on Tue Sep 22 2020 17:23:42 UTC
  Last Communication Attempt: FAILED
    Failure reason: {"product_instance_identifier":["ProductInstance 'd5f71a92-3eaf-4a19-804f-3484f8577c0b' is not valid"]}
  Next Communication Attempt: Mon Oct 12 2020 13:12:21 UTC

Dual RSP, smartlicense, SMU upgrade with reload or in rare cases simple reload done prior to this error
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