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Cisco Bug: CSCvv93315 - Tech support stopped collecting and reported NONE for several fields in tech support status

Last Modified

Oct 01, 2020

Products (1)

  • Cisco Unified Computing System

Known Affected Releases

4.1(1a)C

Description (partial)

Symptom:
A UCS C-series tech support may fail to be fully collected and uploaded to a remote system.  The CLI `show detail` output of scope tech-support shows  "NONE" for the progress, Status and Last Generated Time:

C220-WZP23461EEZ# scope cimc
C220-WZP23461EEZ /cimc # scope tech-support
C220-WZP23461EEZ /cimc/tech-support # show detail
Tech Support:
    Server Address: 1.1.1.50
    Path('default' for auto-naming): cimc_techsupport_WZP23461EEZ-2020-09-30_031624.tar.gz
    Protocol: http
    Username: tetter
    Password: ******
    Progress(%): NONE
    Status: NONE
    Last Generated Time: NONE

Conditions:
This occurred when the tech support was started via the xmlapi on CIMC version 4.1(1g).
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