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Cisco Bug: CSCvv90327 - Remote backup fails due to wrong credentials but FMC test shows a successful test

Last Modified

Oct 05, 2020

Products (1)

  • Sourcefire Defense Center

Known Affected Releases


Description (partial)

FMC with remote storage device configuration for backups sometimes fails due to the wrong password, but navigating to System-> Configuration->Remote Storage Device hitting Test, the test shows:

Connection Tested Successfully

FMC CLI shows that SMB connectivity returns a logon failure event:

Sep 24 16:00:02 FLJAXISCF04BDC-FMC[22676]: Command failed: /usr/local/sf/bin/ -u kbolt003 -h -p ***** -m bh.local -t SMB -d infosec at /us
r/local/sf/lib/perl/5.10.1/SF/System/ line 1645.
Sep 24 16:00:02 FLJAXISCF04BDC-FMC[22676]: $VAR1 = {
Sep24 16:00:02 FLJAXISCF04BDC-FMC[22676]:           'stderr' => 'Cannot mount the SMB remote device. Please verify the host/share/username/password/domain/options if ap
plicable. at /usr/local/sf/lib/perl/5.10.1/SF/ line 320.
Sep 24 16:00:02 FLJAXISCF04BDC-FMC[22676]:

Sep 24 16:02:29 FLJAXISCF04BDC-FMC sudo: pam_unix(sudo:session): session opened for user root by (uid=0)
Sep 24 16:02:29 FLJAXISCF04BDC-FMC kernel: No dialect specified on mount. Default has changed to a more secure dialect, SMB2.1 or later (e.g. SMB3), from CIFS (SMB1). To use the less secure
 SMB1 dialect to access old servers which do not support SMB3 (or SMB2.1) specify vers=1.0 on mount.
Sep 24 16:02:29 FLJAXISCF04BDC-FMC kernel: Status code returned 0xc000006d STATUS_LOGON_FAILURE
Sep 24 16:02:29 FLJAXISCF04BDC-FMC kernel: CIFS VFS: Send error in SessSetup = -13
Sep 24 16:02:29 FLJAXISCF04BDC-FMC kernel: CIFS VFS: cifs_mount failed w/return code = -13

But FMC GUI shows the connection test as a successful event:
Connection Tested Successfully
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