Cisco Bug: CSCvv90156 - Sessions not getting deleted.
Sep 30, 2020
- Cisco Unified Customer Voice Portal
Known Affected Releases
Symptom: In CVP 12.0 we have noticed that intermittently sessions are not getting cleaned up for MicroApp. TimeOutManager:deleteObserver() was not executed for some of the calls. This is leading to heap memory built up. Depending on the call volume and call flow ( in this case we noticed microapp looping in ICM scripting) could lead to GC crossing 4 Gig mark. This results in GC causing heartbeat failure between VXML Server and Call Server. 82477: 10.32.116.91: Sep 22 2020 00:47:29.821 -0400: %CVP_12_0_Infrastructure-2-HEARTBEATS_STOPPED: Heartbeats from VXML2 stopped. Unilaterally setting state to PARTIAL_SERVICE. Sending update. [id:1011] Conditions: CVP 12.0 & MicroApp
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Bug Details Include
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