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Cisco Bug: CSCvv90156 - Sessions not getting deleted.

Last Modified

Sep 30, 2020

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
In CVP 12.0 we have noticed that intermittently sessions are not getting cleaned up for MicroApp. TimeOutManager:deleteObserver() was not executed for some of the calls. This is leading to heap memory built up.  Depending on the call volume and call flow ( in this case we noticed microapp looping in ICM scripting) could lead to GC crossing 4 Gig mark.  This results in GC causing heartbeat failure between VXML Server and Call Server.

82477: 10.32.116.91: Sep 22 2020 00:47:29.821 -0400: %CVP_12_0_Infrastructure-2-HEARTBEATS_STOPPED:  Heartbeats from VXML2 stopped.  Unilaterally setting state to PARTIAL_SERVICE.  Sending update. [id:1011]

Conditions:
CVP 12.0 & MicroApp
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Bug Details Include

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