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Cisco Bug: CSCvv89498 - Finesse does not support wrap-up for outgoing calls placed by agents.

Last Modified

Oct 28, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases


Description (partial)

Wrap up reason code will be grayed out after placing an outgoing call by an agent

When an outbound call is being placed by an agent via finesse then the wrap-up reason code will be grayed out
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