Cisco Bug: CSCvv89498 - Finesse does not support wrap-up for outgoing calls placed by agents.
Oct 28, 2020
- Cisco Finesse
Known Affected Releases
Symptom: Wrap up reason code will be grayed out after placing an outgoing call by an agent Conditions: When an outbound call is being placed by an agent via finesse then the wrap-up reason code will be grayed out
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Bug Details Include
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