Guest

Preview Tool

Cisco Bug: CSCvv89498 - Finesse does not support wrap-up for outgoing calls placed by agents.

Last Modified

Oct 28, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
Wrap up reason code will be grayed out after placing an outgoing call by an agent

Conditions:
When an outbound call is being placed by an agent via finesse then the wrap-up reason code will be grayed out
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.