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Cisco Bug: CSCvv87877 - Cloud Connector service may fail to launch

Last Modified

Oct 16, 2020

Products (1)

  • Cisco IronPort Email Security Appliance Software

Known Affected Releases


Description (partial)

This problem shows up as the data being displayed in the GUI "Web Interaction Tracking" page being blank.  The problem here is that if you use a SMA for centralized reporting, there is nothing on the SMA GUI page to show this type of problem, and you have to check every ESA individually.

Our process, cloud_connector, that fetches users click tracking activity, may fail to read its config settings at bootup time, and mark the process as disabled.
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