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Cisco Bug: CSCvv87877 - Cloud Connector service may fail to launch

Last Modified

Oct 16, 2020

Products (1)

  • Cisco IronPort Email Security Appliance Software

Known Affected Releases

13.0.0-392

Description (partial)

Symptom:
This problem shows up as the data being displayed in the GUI "Web Interaction Tracking" page being blank.  The problem here is that if you use a SMA for centralized reporting, there is nothing on the SMA GUI page to show this type of problem, and you have to check every ESA individually.

Conditions:
Our process, cloud_connector, that fetches users click tracking activity, may fail to read its config settings at bootup time, and mark the process as disabled.
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