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Cisco Bug: CSCvv87187 - UCCX 11.6(2) to 12.5(1) switch version failing

Last Modified

Oct 13, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
UCCX 11.6(2) to 12.5(1) switch version failing

Conditions:
UCCX switch version is failing at step 7 of 9 and the following error is seen in the logs: 

## uccx-install logs 

CCX switch version process:80024 is in progress.

  272: No SELECT permission for contactqueuedetail.
Error in line 406
Near character position 32

Routine dropped.

## ccx_dynamic_sql_db_update_2020_09_24_21_34_21 log 

procedure recreate_table returned no data

expression:(exists 
  (select 1
    from systables as st, syscolumns as sc
    where (and (and (= st.tabname, "contactcalldetail"), (= sc.tabid, st.tabid)), (= sc.colname, "connecttime"))))
evaluates to t 

alter table contactcalldetail;
exception : looking for handler
SQL error = -272 ISAM error = 0  error string =  = "contactqueuedetail"
exception : no appropriate handler
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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