Guest

Preview Tool

Cisco Bug: CSCvv86637 - All ASR/TTS marked unreachable if any one goes unreachable

Last Modified

Oct 08, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
Issue 1: With TCP transport (default)
OPTIONS ping fails intermittently while receiving the 200 OK response falling into timeout and the server marked as unreachable. The packet capture shows that the Nuance responded on time but the application is not able to get the response on time through TCP.


Issue2: With UDP transport (non default)
Updated the JasmineDefaults.properties file to enable UDP as options transport. This resulted in complete failure of options ping as the Nuance response sent to the ephemeral Port used by the VVB while sending options instead of 5060 mentioned in the ?Via? header.

Conditions:
ASR Failover
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.