Cisco Bug: CSCvv86203 - VVB code for INFORMATIONAL PromptPlayer alerts must be commented
Oct 09, 2020
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: MIVR logs write these informational messages for each call: %MIVR-LIB_MEDIA-3-INFORMATIONAL:Undefined mnemonic 'INFORMATIONAL': Param_0=[CALLID:0E1E52F5D72211EABD02CA5F8F942453-15967209503203671]PromptPlayer ctor appId 1 confId: 10456 RTPStreamManager.DriverStreamPartyId: 1 The trap arrives at the NMS with value of error(4), which means this specific event is causing alerts for each call that should be ignored. The code for this alert was commented in 12.5, we need the same to be done for 11.6 and 12.0. Conditions: VVB 11.6 and 12.0.
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Bug Details Include
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