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Cisco Bug: CSCvv86203 - VVB code for INFORMATIONAL PromptPlayer alerts must be commented

Last Modified

Oct 09, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1) 12.0(1)

Description (partial)

Symptom:
MIVR logs write these informational messages for each call:
%MIVR-LIB_MEDIA-3-INFORMATIONAL:Undefined mnemonic 'INFORMATIONAL': Param_0=[CALLID:0E1E52F5D72211EABD02CA5F8F942453-15967209503203671]PromptPlayer ctor appId 1 confId: 10456 RTPStreamManager.DriverStreamPartyId: 1

The trap arrives at the NMS with value of error(4), which means this specific event is causing alerts for each call that should be ignored.

The code for this alert was commented in 12.5, we need the same to be done for 11.6 and 12.0.

Conditions:
VVB 11.6 and 12.0.
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