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Cisco Bug: CSCvv85110 - Abilene: ProdUS1:- CSR report show Queue Duration, IVR Duration as 00:00:00

Last Modified

Oct 08, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
We are noticing issue with Customer Session Record for historical reports where Connected Duration, IVR Duration, Queue Duration is missing in reports as it shows 00:00:00.

We verified the same call session ID's in Customer Activity record and data looks good.

Conditions:
CSR(Customer Session Report) shows Connected Duration, IVR Duration, Queue Duration as 00:00:00
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