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Cisco Bug: CSCvv85110 - Abilene: ProdUS1:- CSR report show Queue Duration, IVR Duration as 00:00:00

Last Modified

Oct 08, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases


Description (partial)

We are noticing issue with Customer Session Record for historical reports where Connected Duration, IVR Duration, Queue Duration is missing in reports as it shows 00:00:00.

We verified the same call session ID's in Customer Activity record and data looks good.

CSR(Customer Session Report) shows Connected Duration, IVR Duration, Queue Duration as 00:00:00
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