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Cisco Bug: CSCvv84711 - Design guide needs to clarify the maximum PQs supported system-wide under CCE reference designs

Last Modified

Oct 05, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.0(1) 12.5(1)

Description (partial)

Symptom:
Maximum Precision Queues per system for a 2000 and 4000 Agent reference design model has a confusing formula stating "The smaller of: 4000 Or 27,000 divided by the number of agent peripherals", while the design guide also goes on to say that the maximum number of Agent peripherals is limited to 4 under these deployments.

Conditions:
While sizing the contact center to determine the maximum number of PQs that can be defined in the system
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