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Cisco Bug: CSCvv84121 - Adminshell should be reachable even when Connectivity is unreachable

Last Modified

Sep 25, 2020

Products (1)

  • Network Level Service

Known Affected Releases

2.8(1.4)

Description (partial)

Symptom:
Users are unable to login to the adminshell on the CSPC CLI. The error seen resembles the following;

*****PID files exists. But Adminshell service is not completely up.*****
*****If adminsehll is restarted manually, please wait for 15-20 mins .*****

*****If adminshell is not restarted manually Please check nohup.out log at /opt/cisco/ss/adminshell/logs for any errors.*****
*****Try restarting adminshell once using 'service adminshell restart' command.*****

Conditions:
CSPC has no connection to the Connectivity server, concsoweb-prd.cisco.com:443(72.163.7.113:443), either through a proxy or not.
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