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Cisco Bug: CSCvv84082 - Jabber Deskphone re-select do not reconnect to CTI Server after a long CTI Server disconnect.

Last Modified

Oct 29, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.8(0) 12.8(1) 12.8(3.1) 12.9(1)

Description (partial)

Symptom:
Steps to reproduce:
1) Jabber is in Deskphone Mode
2) Laptop goes to sleep, thus all CTI Servers are disconnected
3) Laptop wakes up, Jabber never tries to re-connect to any CTI Server
4) User tries to re-select the same Deskphone 
5) But Jabber never tries to reach out to CTI Server, thus Deskphone never re-connects

Conditions:
Deskphone mode
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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