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Cisco Bug: CSCvv83025 - Unable to open Help page in CUCM WebUI ver 12.5(1)SU3

Last Modified

Oct 07, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

12.5(1.13900.152)

Description (partial)

Symptom:
Unable to access CUCM Web Admin Help page from Firefox and Chrome after upgraded 12.5(1)SU3.
When the user clicked the Help link, they will be directed to <IP Address/Help/ja/ccm/ctx/index.html > and 404 Not Found Error will be returned.

Conditions:
CUCM version
- 12.5.1.13900-152
CUCM locale
- cm-locale-ja_JP-12.5.1.3000-1
Browser information
- browser: Firefox and Chrome
- browser language: Japanese (When English setting used, they didn't face this problem)
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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