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Cisco Bug: CSCvv81806 - Chat is not presented to the agent with emoji characters

Last Modified

Sep 23, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

Live data stats shows new contact presented but then eventually will be moved to discarded

Chat toaster notification comes to the agent but then chat is not presented when certain emoji characters are present in Name or phone number field
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Bug Details Include

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