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Cisco Bug: CSCvv81806 - Chat is not presented to the agent with emoji characters

Last Modified

Sep 23, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
Live data stats shows new contact presented but then eventually will be moved to discarded

Conditions:
Chat toaster notification comes to the agent but then chat is not presented when certain emoji characters are present in Name or phone number field
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  • Status
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