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Cisco Bug: CSCvv81757 - Not able to dial personal contacts from Jabber for Android

Last Modified

Sep 23, 2020

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

12.9(1)

Description (partial)

Symptom:
Customer do have Jabber for Android and they are facing the following issue:

Searching for UDS contact its showing and they are able to click and call that user 

Searching for personal contact that being pulled by Jabber from the Android contact list they are not able to call with an error message stating "this contact do not have telephony number" (message in German), checking the contact info of the personal contact searched for its showing that it does have telephony number

Conditions:
customer do have most of the users running Jabber on Android phones and do need to call personal contacts form Jabber application
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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