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Cisco Bug: CSCvv78247 - Hybrid SSO Finesse agent desktop failover failed with a blank page

Last Modified

Oct 28, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases

12.0(1) 12.0(1)ES1

Description (partial)

Symptom:
Agents seeing blank page when primary finesse server is reloaded. Supervisor needed to re-login to subscriber when they were ultimately re-directed.

Conditions:
We are able to reproduce the issue internally by setting the chrome speed to fast 3g. So looks like a comparatively slow network over VPN is the reason.
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