Cisco Bug: CSCvv78247 - Hybrid SSO Finesse agent desktop failover failed with a blank page
Oct 28, 2020
- Cisco Finesse
Known Affected Releases
Symptom: Agents seeing blank page when primary finesse server is reloaded. Supervisor needed to re-login to subscriber when they were ultimately re-directed. Conditions: We are able to reproduce the issue internally by setting the chrome speed to fast 3g. So looks like a comparatively slow network over VPN is the reason.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases