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Cisco Bug: CSCvv74905 - ICM 12.5(1) setting "Next_Available_Number" to 5000 for "Smart_License_Entitlements" table.

Last Modified

Sep 24, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
Distributor keep on sending "Add" request to router for Smart_License_Entitlements table with tag id 5000 and logger rejects it.
ES15 installation is triggering those request to initiate.

Clgr logs:

19:50:52:712 la-clgr Trace:   Add for table Smart_License_Entitlements: 
19:50:52:712 la-clgr Trace:     SmartLicenseEntitlementsTagID  = 5000 

19:50:52:712 la-clgr Trace: Error code is:      70001 
19:50:52:712 la-clgr Trace: Message action is:  Add (1) 
19:50:52:712 la-clgr Trace: Message type is:    t_Smart_License_Entitlements (660) 
19:50:52:712 la-clgr Trace: Id field 1 is:      5000 
19:50:52:712 la-clgr Trace: Id field 2 is:      -1 
19:50:52:712 la-clgr Trace: Field number is:    1 
19:50:52:712 la-clgr Trace: Thread[2912]: InsertConfig failed 
19:50:52:712 la-clgr Trace: Thread[2912]: ConfigMsg Type 660, Action 1, Count 1, Version 1, Flags 0 
19:50:52:712 la-clgr Trace: Thread[2912]: Config Transaction for Source 1, TransactionID 380, SequenceNumber 3 has been aborted. 
19:50:52:712 la-clgr Trace: Thread[2912]: Config Error: Attempt to insert a new record with a unique ID that is already in use. 
This is happening because ICM 12.5(1) setting "Next_Available_Number" to 5000 for "Smart_License_Entitlements" table after installation.

Conditions:
ICM 12.5 ES15 installation.
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