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Cisco Bug: CSCvv74020 - MAC virtual background is missing on i7

Last Modified

Sep 28, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

WBS40.10.1 WBS40.9.5

Description (partial)

Symptom:
Virtual background is not available. 
-Change Background Option Not showing up in meeting options.
User joins Webex meeting and the option to "Change Virtual Background" is not available in pre-join window or in meeting under "audio/video" dropdown

Conditions:
Webex Client version: 40.9.5
Processor: PhysicalCore = 4, cpu info = Intel(R) Core(TM) i7-7920HQ CPU @ 3.10GHz, CpuModel = i7, CpuGeneration = 7, CpuSerial = Core(TM), bIntelBrand = 1
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