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Cisco Bug: CSCvv73307 - Tomcat 9.0.37 crashes when installing any icm ES.

Last Modified

Oct 22, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.5(1)ES

Description (partial)

Symptom:
Installing ES12 or ES20 or both with tomcat 9.0.37 crashing tomcat. Tomcat service does not come up. We are seeing below error in tomcat logs
 
2020-09-14 13:49:56 Apache Commons Daemon procrun stderr initialized.
14-Sep-2020 13:49:56.537 WARNING [main] org.apache.catalina.startup.ClassLoaderFactory.validateFile Problem with directory [C:\icm\tomcat\shared\classes], exists: [false], isDirectory: [false], canRead: [false]
14-Sep-2020 13:49:56.537 WARNING [main] org.apache.catalina.startup.ClassLoaderFactory.validateFile Problem with directory [C:\icm\tomcat\shared\lib], exists: [false], isDirectory: [false], canRead: [false]
Java HotSpot(TM) Client VM warning: ignoring option MaxPermSize=128m; support was removed in 8.0
/String;[Ljava/lang/String;)V
    at org.apache.catalina.startup.Catalina.createStartDigester(Catalina.java:421)
    at org.apache.catalina.startup.Catalina.parseServerXml(Catalina.java:575)
    at org.apache.catalina.startup.Catalina.load(Catalina.java:675)
    at org.apache.catalina.startup.Catalina.load(Catalina.java:712)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:302)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472)

Conditions:
When tomcat is upgraded to 9.0.37.
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