Guest

Preview Tool

Cisco Bug: CSCvv72562 - SMA high disk usage and application faults due to an empty or corrupt schema

Last Modified

Oct 04, 2020

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases

13.6.1-201 13.6.2-034

Description (partial)

Symptom:
The SMA might respond slow to CLI commands while generating application faults for different filenames.

15 Sep 2020 15:05:59 +0800    An application fault occurred: ('counter/schema.py _read_schema|477', "<class 'reporting.exceptions.SchemaReadError'>", 'Unknown File Format:
/data/aggregator/incoming_queue/0/1minute/XXXXX-XXXXX/2020-09-11-06-40/schemas/MAIL_INCOMING_HAT_CONNECTIONS/MAIL_INCOMING_HAT_CONNECTIONS_0.py', '[aggregator/master_aggregator.py main|276]
[aggregator/aggregator_helper.py watch_incoming_queue|161] [aggregator/master_aggregator.py _process_export_files|524] [aggregator/master_aggregator.py _merge_export_file|1320] [aggregator/master_aggregator.py _process_schema|886]
[counter/schema.py initialize|117] [counter/schema.py _load_schemas|451] [counter/schema.py _load_schemas|451] [counter/schema.py _load_schemas|453] [counter/schema.py _load_schema|435] [counter/schema.py _read_schema|477]')

The last message occurred 608 times between Tue Sep 15 14:06:00 2020 and Tue Sep 15 15:05:57 2020.

Conditions:
SMA integrated with ESA's having centralised reporting enabled.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.