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Cisco Bug: CSCvv72424 - UCCX 12.5 ES02 : Prompts don't play after a Hold / Unhold step in script

Last Modified

Oct 07, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.5(1)SU0.2

Description (partial)

Symptom:
After the installation of ES02-88 on CCX 12.5, it is observed that the prompts invoked after the Hold / Unhold step in a script are not played, and only silence is noticed. The callers do not hear anything for nearly the duration of the prompt.

The prompt can be called through explicit Play Prompt or through a Menu Step, Get Digit String, etc. None of these work.

Conditions:
UCCX 12.5 with ES02-88 installed
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