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Cisco Bug: CSCvv71473 - UCCX 12.5 Snapshot view in Voice CSQ Summary report missing the Longest Call in Queue column

Last Modified

Sep 17, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
UCCX 12.5 does not show the Longest Call in Queue column in the snapshot view for Voice CSQ summary report.

Documentation for UCCX 12.5 shows this column should be available in the snapshot view:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/user/guide/uccx_b_unified-ccx-reporting-user-guide-125/uccx_b_unified-ccx-reporting-user-guide-125_chapter_01000.html#reference_1A12ACDB6BB1BA87AE111D6DDBC82DAE

Conditions:
UCCX 12.5 while running the Voice CSQ summary stock report.
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