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Cisco Bug: CSCvv68322 - IM APNs not showing IM and instead show You have a new message due to inability to read encrypt key

Last Modified

Oct 12, 2020

Products (1)

  • Cisco Jabber for iPhone

Known Affected Releases

12.9(0)

Description (partial)

Symptom:
IM APNs not showing actual IM when notification is received on Jabber iOS device/s

Conditions:
With Jabber iOS 12.9, and CUCM/IM&P 12.5.1.SU3 release, due to key chain issues, IM is not getting decrypted and instead default sort of message displayed ' You have a new message. Open the application to view the message.'
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  • Full Description (including symptoms, conditions and workarounds)
  • Status
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