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Cisco Bug: CSCvv67775 - Cisco DNA Center ServiceNow integration - Reachable/Unreachable does not update ticket as Resolved

Last Modified

Sep 26, 2020

Products (1)

  • Cisco Network Integration Applications

Known Affected Releases


Description (partial)

In Cisco DNA Center, when using Platform Webhook APIs for ServiceNow integration, using the Reachable/Unreachable auto-clear feature correctly generates an API call with the "Assurance Issue Status" marked as "resolved", but it does not update the ticket in ServiceNow to a Resolved state.

Issue observed in Cisco DNA Center
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