Cisco Bug: CSCvv66243 - Emoji Characters in Incoming Email causes Agents to stop receiving Emails
Sep 10, 2020
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: At first, when the Emoji email is assigned to the agent, the agent will see a notification for that E Mail in the toaster notification, but the Multi-Session Gadget on Finesse Desktop will not show that mail. After this, the agent stops receiving Emails completely, even though the agent in a Ready State for Chat and Email. Now, after an Engine Restart, the Agent will get the Email with Emoji Icons. After this mail is dealt with (Discarded or Handled), the agent will get 1 less email than the maximum number of email sessions setting. Conditions: When an Emoji is used in the "From", "To", "Subject" feild of an email, and that Email is sent to an Email Contact Service Queue.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases