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Cisco Bug: CSCvv64844 - R10 - CAR Connected duration zero for inbound calls

Last Modified

Oct 16, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
Steps to reproduce:

1. Create a visualization of CAR report type
2. Add the "call duration" as profile variable with other fields

Other call activity fields like "IVR duration" , "WrapUp Duration" are populated but "call duration" does not get populated all the time.

Conditions:
The issue seem to occur only on "inbound" calls while on "outbound" call this field populates all the time.
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