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Cisco Bug: CSCvv64844 - R10 - CAR Connected duration zero for inbound calls

Last Modified

Oct 16, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases


Description (partial)

Steps to reproduce:

1. Create a visualization of CAR report type
2. Add the "call duration" as profile variable with other fields

Other call activity fields like "IVR duration" , "WrapUp Duration" are populated but "call duration" does not get populated all the time.

The issue seem to occur only on "inbound" calls while on "outbound" call this field populates all the time.
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