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Cisco Bug: CSCvv62594 - Abilene: Average Speed of Answer is showing as 00:00:00 for some queues in the stock report

Last Modified

Oct 22, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
In WxCC, under Analyzer stock report, the value of Average Speed of Answer (ASA) for some queues are reflecting as 00:00:00

Conditions:
In WxCC, under Analyzer stock report, the value of Average Speed of Answer (ASA) for some queues are reflecting as 00:00:00

Queued time shows a positive value but the ASA value is reflecting as 00:00:00
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