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Cisco Bug: CSCvv60383 - vm-monitor crash after upgrade to 7.1.2-FCS

Last Modified

Sep 23, 2020

Products (1)

  • Cisco ASR 9000 Series Aggregation Services Routers

Known Affected Releases

7.1.2.BASE

Description (partial)

Symptom:
After upgrade from 6.5.3-cRev9 to 7.1.2-FCS, there was a sudden crash on vm-monitor on 0/2/CPU0:

RP/0/RP0/CPU0:B08-01-ASR9912-BB2#dir harddisk:dumper
Tue Sep  1 23:07:00.386 UTC
 
Directory of harddisk:dumper
52 -rw-r--r--. 1   100043 Sep  1 07:37 vm-monitor_5302.by.11.20200901-072807.xr-vm_node0_2_CPU0.5495c.core.txt
51 -rw-r--r--. 1 10399614 Sep  1 07:37 vm-monitor_5302.by.11.20200901-072807.xr-vm_node0_2_CPU0.5495c.core.gz

Conditions:
Device was under the activity of an automation script. We can see that around the time of the crash, the following install activities were occurring:
 
2020-09-01 07:05:43::  Install operation 14 started by root:
2020-09-01 07:05:43::    install replace source http://1.2.3.4//images/giso/asr9k-goldenk9-x64-6.5.3-cRev9.iso noprompt commit
2020-09-01 07:05:44::  No install operation in progress at this moment
2020-09-01 07:05:44::  Checking system is ready for install operation
2020-09-01 07:05:50::  'install replace' in progress
2020-09-01 07:05:50::  Install replace commit is triggered
2020-09-01 07:05:50::  Label = cRev9
2020-09-01 07:05:50::  ISO asr9k-goldenk9-x64-6.5.3-cRev9.iso in input package list. Going to upgrade the system to version 6.5.3.
2020-09-01 07:05:52::  Scheme : http
2020-09-01 07:05:52::  Hostname : 10.8.26.240
2020-09-01 07:05:52::  Collecting software state..
2020-09-01 07:05:52::  Getting platform
2020-09-01 07:05:52::  Getting supported architecture
2020-09-01 07:05:52::  Getting active packages from XR
2020-09-01 07:05:52::  Getting inactive packages from XR
2020-09-01 07:06:01::  Getting list of RPMs in local repo
2020-09-01 07:06:02::  Getting list of provides of all active packages
2020-09-01 07:06:02::  Getting provides of each rpm in repo
2020-09-01 07:06:02::  Getting requires of each rpm in repo
2020-09-01 07:06:34::  Fetching .... asr9k-goldenk9-x64-6.5.3-cRev9.iso
2020-09-01 07:12:06::  Adding packages
        asr9k-goldenk9-x64-6.5.3-cRev9.iso
2020-09-01 07:12:06::  Allocated operation ID 15 for install add
2020-09-01 07:12:51::  Activating asr9k-goldenk9-x64-6.5.3-cRev9
2020-09-01 07:12:53::  Optimized list to prepare after sanitizing input list for superseded packages:
        asr9k-goldenk9-x64-6.5.3-cRev9
2020-09-01 07:12:53::  Package list:
2020-09-01 07:12:53::   asr9k-goldenk9-x64-6.5.3-cRev9
2020-09-01 07:12:53::  Action 1: install prepare action started
2020-09-01 07:12:53::  Triggering prepare operation.
This may take a while...
2020-09-01 07:21:57::  Action 1: install prepare action completed successfully
2020-09-01 07:22:01::  Prepare operation completed. Trigger activate.
This may take a while...
2020-09-01 07:22:01::  Prepare completed. A new operation ID 16 will be taken up for activate operation
2020-09-01 07:22:01::  Activate operation ID is: 16 for 'install source' ID:14
Sep 01 07:12:09 Install operation 15 started by root:
Sep 01 07:12:09 install add source /misc/disk1/install_tmp_staging_area/6.5.3 asr9k-goldenk9-x64-6.5.3-cRev9.iso
Sep 01 07:12:09 Action 1: install add action started
Sep 01 07:12:32 Install operation will continue in the background
Sep 01 07:12:51 Packages added:
Sep 01 07:12:51         asr9k-goldenk9-x64-6.5.3-cRev9.iso
Sep 01 07:12:51 Action 1: install add action completed successfully
Sep 01 07:12:51 Install operation 15 finished successfully
Sep 01 07:12:51 Ending operation 15
Sep 01 07:22:03 Install operation 16 started by root:
  install activate replace noprompt synchronous
Sep 01 07:22:04 Action 1: install activate action started
Sep 01 07:22:04 The software will be activated with reload upgrade
Sep 01 07:22:06 Following nodes are available for System Upgrade activate:
Sep 01 07:22:06  0/1 0/2 0/RP0 0/RP1
Sep 01 07:27:05 Action 1: install activate action completed successfully
Sep 01 07:27:13 Install operation 16 finished successfully
Sep 01 07:27:13 Ending operation 16
 
Sep 01 07:36:56 Auto commit operation 17 started for the replace commit
Sep 01 07:36:57 Install operation will continue in the background
Sep 01 07:38:03 Install operation 17 finished successfully
Sep 01 07:38:03 Ending operation 17
 
Sep 01 07:41:51 Install operation 18 started by root:
  install commit
Sep 01 07:41:52 Install operation will continue in the background
Sep 01 07:43:19 Install operation 18 finished successfully
Sep 01 07:43:19 Ending operation 18


issue may hit randomly during reload or upgrade operations
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