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Cisco Bug: CSCvv57782 - Hermes is down after upgrade from 13.0.0.-392 to 13.5.1-277

Last Modified

Sep 25, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

13.5.1-277

Description (partial)

Symptom:
CLI showed trace error when trying to get the configuration file:

> showconfig

Choose the passphrase option:
1. Mask passphrases (Files with masked passphrases cannot be loaded using loadconfig command)
2. Encrypt passphrases
[1]> 2

Traceback (most recent call last):
File "/usr/build/iproot/ap/ipoe/ipoe/bootstrap.py", line 55, in <module>
File "/data/lib/python2.6_10_amd64_nothr/runpy.py", line 128, in _run_module_as_main
"__main__", fname, loader, pkg_name)
File "/data/lib/python2.6_10_amd64_nothr/runpy.py", line 34, in _run_code
exec code in run_globals
File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/cli.py", line 48978, in <module>
File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/cli.py", line 34986, in main
File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/cli.py", line 1103, in command_loop
File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/cli.py", line 44876, in do_command
File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/cli.py", line 45126, in main_input_run
File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/cli.py", line 44889, in run_func
File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/cli.py", line 38360, in showconfig
File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/cli.py", line 38368, in _showconfig
File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/shared/System.py", line 473, in showconfig
File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/config_xml.py", line 304, in generate_xml
File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/config_xml.py", line 349, in generate_xml_config
File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/config_xml.py", line 3575, in _generate_xml_config
File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/config_xml.py", line 6799, in _generate_subscription_xml_config
ValueError: mar

>displayalerts:

31 Aug 2020 18:55:00 -0500    An application fault occurred: ('egg/perrcpt_data.py deserialize|280', "<type 'exceptions.IndexError'>", 'list index out of range',
'[_coro.pyx coro._coro._wrap1 (coro/_coro.c:8505)|757] [egg/vtl.py config_change|31] [egg/vtl.py _generate_vtl_filters|55] [egg/perrcpt_data.py __init__|337]
[egg/perrcpt_data.py deserialize|654] [egg/perrcpt_data.py deserialize|280]’)


01 Sep 2020 09:29:33 -0500    Case Engine: Process restarted due to watchdog health check failures.

> diagnostic


Choose the operation you want to perform:
- RAID - Disk Verify Utility.
- DISK_USAGE - Check Disk Usage.
- NETWORK - Network Utilities.
- REPORTING - Reporting Utilities.
- TRACKING - Tracking Utilities.
- RELOAD - Reset configuration to the initial manufacturer values.
- SERVICES - Service Utilities.
[]> services

Choose one of the following services:
- ANTISPAM - Anti-Spam services
- ANTIVIRUS - Anti-Virus services
- DLP - Cisco Data Loss Prevention services
- ENCRYPTION - Encryption services
- GRAYMAIL - Graymail services
- REPORTING - Reporting associated services
- TRACKING - Tracking associated services
- EUQWEB - End User Quarantine GUI
- WEBUI - Web GUI
- SMART_LICENSE - Smart Licensing Agent
- ETF - External Threat Feeds
- SDR - Sender Domain Reputation
- IP_REP_CLIENT - Sender IP Reputation Client
- URL_REPUTATION_CLIENT - URL Reputation Client
- SERVICE_LOG_CLIENT - Service Log Client
[]> hermes


Choose the operation you want to perform:
- RESTART - Restart the service
- STATUS - View status of the service
[]> status

hermes is down.

> status detail



Couldn't obtain mail stats - ironport.cisco.com: The daemon is not responding.

Conditions:
1. ESA being affected by CSCvt22865 prior to the upgrade.
2. Upgrade from 13.0.0.-392 to 13.5.1-277.
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  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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